Refund policy

Return & Refund Policy

Last Updated: September 11, 2026

Thank you for choosing Alvenora.

Alvenora is operated by Oakridge Vista LLC. We value customer satisfaction and aim to provide a simple and transparent return experience.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return:

  • The item must be unused and in its original condition;
  • The item must include original packaging and included accessories when applicable;
  • The product must not show damage, misuse, modification, or excessive wear.

2. Items Not Eligible for Return

Certain products may not be eligible for return, including:

  • Used or damaged products;
  • Customized or personalized products;
  • Clearance or final-sale items marked as non-returnable;
  • Products restricted from return due to hygiene or safety considerations.

3. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your package arrives damaged, defective, or contains an incorrect item, please contact us at:

serving@alvenora.store

Please provide:

  • Order number;
  • Description of the issue;
  • Photos showing the product condition and packaging.

After review, we may provide a replacement, refund, store credit, or another appropriate resolution.

4. Return Request Process

To begin a return request, contact:

Email: serving@alvenora.store

Please do not send products back before receiving return instructions.

Unauthorized returns may experience delays.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged;
  • The wrong item was shipped; or
  • The return is caused by an error on our part.

We recommend using a trackable shipping service.

Oakridge Vista LLC is not responsible for packages lost during return shipment.

6. Refunds

Once returned products are received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

7. Contact Information

Oakridge Vista LLC

Email:
serving@alvenora.store

Website:
www.alvenora.store

Warehouse Address:

2825 Marine St, Suite 100
Boulder, CO 80303
United States