Shipping Policy

Last Updated: September 11, 2026

At Alvenora, we work to provide reliable and efficient order delivery.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on inventory, order volume, weekends, and holidays.

2. Delivery Estimates

Delivery times shown on our website are estimates only.

Actual delivery may be affected by:

• Carrier delays;
• Weather conditions;
• Holidays;
• Incorrect addresses;
• Transportation disruptions.

3. Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout.

4. Address Accuracy

Customers are responsible for entering accurate shipping information.

Please contact us immediately if an address correction is required.

5. Damaged Packages

If your package arrives damaged, please contact us with:

• Order number;
• Photos of the package;
• Photos of the damaged product.

6. Lost Packages

If tracking shows delivery but the package cannot be found, please check with:

• Household members;
• Neighbors;
• Building management;
• Shipping carrier.

Contact us if additional assistance is needed.

7. Contact

Oakridge Vista LLC

Email:
serving@alvenora.store

Warehouse:

2825 Marine St, Suite 100
Boulder, CO 80303
United States